Privacy policy
Effective Date: 27 January 2025
Last Updated: 27 January 2025
At Swim Canary Wharf (“we,” “our,” or “us”), your privacy is a priority. This Privacy Policy explains how we collect, use, store, and protect your personal information. By using our services or accessing our website, you consent to the practices outlined in this policy.
1. Information We Collect
We may collect the following types of personal information:
1.1 Personal Information Provided by You:
- Name, address, phone number, and email address.
- Payment details, including billing address.
- Medical information necessary for safe participation in swimming sessions.
1.2 Automatically Collected Information:
- IP address, browser type, and operating system when you visit our website.
- Information about your interactions with our website, such as pages viewed and time spent.
2. How We Use Your Information
We use your information for the following purposes:
2.1 To Provide Services:
- Schedule and manage swimming sessions.
- Communicate with you regarding your bookings and account.
2.2 For Administrative Purposes:
- Process payments and issue invoices.
- Respond to customer inquiries and provide support.
2.3 For Safety and Compliance:
- Ensure the safety and suitability of our services for your health and fitness.
- Comply with legal obligations and resolve disputes.
2.4 For Marketing (With Consent):
- Send promotional emails about new services, special offers, or updates. You can opt-out at any time by clicking the unsubscribe link in our emails.
3. Sharing Your Information
We do not sell, rent, or trade your personal information. However, we may share your data in the following cases:
3.1 With Service Providers:
- Third-party payment processors to complete transactions.
- IT service providers to maintain our systems and website.
3.2 For Legal Reasons:
- To comply with legal requirements, such as court orders or subpoenas.
- To protect our rights, property, or safety and that of our clients or others.
4. Data Security
We implement reasonable technical and organizational measures to safeguard your personal information against loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. However, no data transmission or storage system can be guaranteed to be 100% secure.
5. Your Rights
You have the following rights regarding your personal data:
5.1 Access and Correction:
- Request access to the personal information we hold about you.
- Request corrections to inaccurate or incomplete information.
5.2 Data Portability:
- Request a copy of your personal data in a structured, commonly used format.
5.3 Data Deletion:
- Request that we delete your personal information, subject to legal and operational obligations.
5.4 Marketing Preferences:
- Opt-out of receiving marketing communications by following the instructions in our emails or contacting us directly.
To exercise your rights, please contact us at the details provided below.
6. Cookies and Tracking Technologies
Our website uses cookies to enhance user experience and analyze website performance. You can control cookies through your browser settings.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. Please review their privacy policies before providing your personal information.
8. Retention of Information
We retain your personal information only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Significant changes will be communicated via email or posted on our website. Please review this policy periodically to stay informed.
---
By using our services or visiting our website, you acknowledge that you have read, understood, and agreed to this Privacy Policy.